FAQ
To maintain the longevity of your pieces, we recommend dry cleaning or hand washing in cold water and air drying. The Hand Painted pieces are recommended for dry cleaning to ensure optimal care. Avoid harsh chemicals and excessive sunlight exposure.
At Esper, our products are consciously crafted in limited quantities. The majority of our collection designed to the versatile 'one size fits most’ and is unisex. If you require a different size, we offer custom-made options tailored specifically for you at no additional cost.
Once order placed with Custom size option, share your order details along with your measurements via email at info@esperatelier.com or through our WhatsApp number. For any special customization requests or expedited orders, please include a brief description. Once we receive your details, our team will promptly reach out to assist you further.
We start production promptly, so changes post-order may result in additional costs and delays. Please review your order carefully during checkout or choose made to order option. For exceptions you may reach us at info@esperatelier.com or at our Whatsapp 8078654445.
Free Size: Most of our products are made and available in one size that fits most. If your size is available, we ship as early as within 3-4 days. delivery times vary based on your location. You will receive a tracking number for updates.
Made-to-Order: We process orders as soon as we receive details regarding the size from your end. It takes 12-14 days to complete such requests. It will be then shipped immediately, delivery times vary based on your location. You will receive a tracking number for updates.
Due to the personalized nature of our creations, we do not accept returns. However, if there's an issue with your order, please reach out to our customer support at info@esperatelier.com
For any inquiries or assistance, feel free to reach out to our dedicated customer support at info@esperatelier.com We are also available on Whatsapp, 8078654445.